Customer relationship management (CRM) is a technology-driven approach to managing a company's interactions with its potential customers. A CRM system generally helps businesses organize customer data ...

Systems theory was not originally a business theory. Indeed, systems theory was proposed in the 1940s by biologist Ludwig von Bertalanffy, say Francis Heylighen and Cliff Joslyn in their article, ...

Computer system virtualization was first introduced in mainframes during the 1960s and 1970s. Although virtualization remained a largely untapped facility during the 1980s and 1990s, computer ...

When I was managing software development, one of the messiest and least efficient areas was the system test region that was set up so programmers could unit test their applications. In the fray of ...

Study and gain skills in the tools, methods, and processes of designing, analyzing, controlling and improving complex engineered systems from world-renowned faculty who are experts in their field.

According to the Systems Dynamics Society*, system dynamics is a computer-aided approach to policy analysis and design. It applies to dynamic problems arising in complex social, managerial, economic, ...