Following quickly on the heels of Merced’s release of its Performance Suite 3.0 last week, Aspect Software says that it is releasing its own PM suite, Aspect Performance Management, powered by the ...

Aspect Software has introduced a series of software modules under one suite aimed at optimization performance in the contact center. The modules are for workforce management, recording and quality ...

Integration brings Aspect’s enterprise-class Workforce Optimization to Amazon Connect cloud-based contact center Helps Amazon Connect users easily and accurately forecast and schedule agent staff ...