Avaya last week unveiled software that the company says will let customers extend call-center capabilities to multiple sites over IP. Avaya last week unveiled software that the company says will let ...

A number of companies offer support to call centers based in employees’ homes. When they’re not on the road for a service call, but they are on the clock, field technicians for Aspect Software pitch ...

William Peters, vice president of reservation services at Outrigger Hotels & Resorts in Honolulu, is at the apex of two big IT trends. First, his company last year outsourced IT services for a small ...

Azure Communication Services: Microsoft’s powerful tool for call automation Your email has been sent Microsoft has slowly been expanding the business capabilities of its Azure platform, adding ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Amazon debuted Q, its conversational AI assistant for enterprises, back ...

Voice and data applications running on VoIP systems may provide the most compelling reason to put voice on an enterprise network The once vastly separate worlds of corporate data and telephony have ...

How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

Already recognized as a key element of any CRM strategy, speech recognition technology is only set to grow in popularity as prices come down and products become increasingly sophisticated. Speech ...

Outside of the call center, voice/data applications have yet to take off. But adding unified communications services to SOA environments may change all that The worlds of telecommunications and IT ...

After years of ribbing about its less-than-friendly service, the Internal Revenue Service is making a major push to improve customer relations, just in time for this year’s tax season rush. The IRS, ...