Irwin Mitchell has developed a specialist client contact centre to replace its traditional telephone switchboard. One of its first uses will be to manage a large class-action lawsuit, backed up by a ...

What are call centre solutions? Call centre solutions are integrated software and hardware systems that manage inbound and outbound customer interactions through channels such as phone, email, and ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. A robot named Anna will answer clients’ questions about the location of ...