BMW is constantly trying to improve its customer support services in every possible way. In this regard, they decided to establish a new partnership with a Munich-based consulting firm called h&z in ...

Thinking back a few years, Fisker Automotive emerged on the scene in 2008 as a competitor to Tesla with the launch of the all-electric Karma — its first and only vehicle. The company went into ...

Panasonic is launching the Panasonic Plasma Concierge program — an expanded customer support plan for current and new owners of Panasonic Plasma televisions. The Panasonic Plasma Concierge program ...

Saab is dead, but that isn’t stopping Saab Parts North America (SPNA) from launching a support program for recent owners. It’s called the Saab Secure program, and it offers support to customers who ...

OTTAWA—Ross Video is launching a new support program, RossCare+, that the company says will better serve the diverse needs of its customer base. RossCare+ will offer three tiers of support for ...

Why it matters: Earlier this week, HP announced the launch of xRServices, its mixed reality-based support service to tackle printer problems for industrial customers. The virtual service aims to ...

TempWorks Software announced today major changes in its system maintenance and customer support program TempWorks Software, a Twin-Cities based provider of staffing and recruiting software, announced ...

Chris is the CMO of FlexMR, a hybrid research agency & tech firm that empowers brands with agile insight. He also hosts the MRX Lab podcast. In 2006, Fred Reichheld and Rob Markey published a book ...

Technology organizations must invest in a u201ccustomer zerou201d program to drive internal innovation, improve quality, and demonstrate they believe in their own products and services. The source of ...

Secaucus, N.J. — Panasonic is launching the Panasonic Plasma Concierge program — an expanded customer support plan for current and new owners of Panasonic Plasma televisions. “Panasonic believes the ...