Q: My independent firm told me that I am responsible for reporting “complaints” I get from my clients to the firm's compliance officer. Not surprisingly, since Labor Day, I've had more clients ...

Over the last eight years, our NBC 5 Responds and Telemundo 39 Responde teams have logged more than 61,000 consumer concerns and helped recover $6.35 million on behalf of North Texans. We wanted to ...

Here we go again. James is in your office (or perhaps over your monitor) making a complaint. Who or what is the source of his angst this time, you wonder. Last time, it was about a procurement issue; ...