Editor's Note: The following is a guest post from Linda Deeken, chief marketing officer, and Chris Fosdick, principal, at The Cambridge Group. To get to the heart of customer demand and unlock new ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

The app provides tools to help candidates excel in their next job interview and companies to efficiently find the right ...

The first person-to-person contact a candidate has with a potential employer is often a screening interview. This interview is often conducted not by the hiring manager, but by someone in the human ...