If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...

Achieving alignment across teams like sales, marketing and product development can help your company create a seamless customer experience. It takes a village to keep a customer happy. Positive ...

The film "Catch Me if you Can" is an example of how easily one person with the ability to forge checks and fake his identity can steal more than a million dollars from banks in the United States. No ...