Editor's Note: This article was updated on June 10, 2024 to include new data and information. The original content was authored by Scott Clark. Ongoing learning initiatives are vital for employee ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Udemy is an online learning platform with more than 100,000 video courses. Some courses are free, but all are relatively inexpensive. Students receive guidance from an experienced instructor and have ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

Every company should offer customers the best possible service and experience. When customers feel appreciated and respected by an organization, they become repeat customers. When they feel the ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance to ...