Today I’m sharing eleven essentials of customer service in honor of 2018’s National Customer Service Week (NCSW), which starts October 1 and is sponsored by the International Customer Service ...

Increasingly, brands recognize the importance of online customer service. They’re investing time and resource into learning and understanding how to use online channels to deliver stellar service to ...

Opinions expressed by Entrepreneur contributors are their own. The founding team of every startup is generally concerned with the same few things: product and growth. However, there’s one more thing ...

While online customer service might conjure up images of far-off call centers and lost emails, there has been a revolution in the way online retailers are interacting with shoppers. At the recent IRCE ...

Empathy is essential in customer service, but it isn’t always enough. Your organization must embody the empowered behavior that being empathetic can require. One approach that’s good on paper but ...

COMPANY NEWS: RingCentral has combined its industry-leading unified communications as a service (UCaaS) solution with real-time analytics and reporting for organisations to deploy to take advantage of ...

COMPANY NEWS: RingCentral has combined its industry-leading unified communications as a service (UCaaS) solution with real-time analytics and reporting for organisations to deploy to take advantage of ...