Amidst its many challenges, the pandemic has revealed a unique opportunity for customer service organizations. On one hand, it has elevated the importance of customer service to nurture customers to ...

We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

Customers’ appetite for grocery store food service is growing. Some 71.7% of households bought deli-prepared foods at least once during the 52 weeks through August 2022. During that span, the number ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

The company was honored for the Pan-European Contact Operation and Outsourced Contact Center at the European Contact Centre and Customer Support Association's Gala The Unisys Digital Workplace ...

Walmart, Target, The Kroger Co. and Albertsons Cos. are among the grocery retailers named as omnichannel customer service leaders in a new study from digital retail and brand researcher Incisiv. The ...

BOSTON--(BUSINESS WIRE)--Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced that it has been recertified as a Support Staff Excellence (SSE) Center ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading end-to-end conversational AI platform provider, announces that it has been named a winner in the 2025 Excellence in Customer Service Awards, ...

AIA Insurance has been recognised as the #1 Life Insurer in Customer Excellence in the LMD Customer Service Excellence Survey 2025, reaffirming its commitment to delivering exceptional service and ...