The Amazon Spheres, part of the Amazon headquarters campus, in the South Lake Union neighborhood of Seattle, Washington. Many folks are interested in working for Amazon and it’s no surprise why — the ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. If you have a knack for helping others solve ...

In an organization, customer service roles are often delegated to the business development, marketing or sales departments. But when you are in a leadership role, you are also in a customer service ...

The well-worn phrase 'this is the way we've always done it' is out of date for service agents' working hours. Peter Lorant of Zendesk shares why companies need to take note - and be flexible. Leaders ...

OpenAI’s ChatGPT is the hottest artificial intelligence (AI) app in cyberspace right now, wowing users with its ability to come up with seemingly human text, including articles, stories, computer code ...

If you have a knack for helping others solve problems but would rather not work in a call center or retail setting, a virtual customer service job might be ideal. A company called OneSupport ...