GenAI offers manufacturers a competitive edge in delivering exceptional customer service—a point worth noting because today, customers demand both exceptional products and exceptional services.

Many enterprises that offer flexible genAI-powered customer service chat functions are seeing other businesses using them as ...

Eighty-five percent of customer service leaders will explore or pilot customer-facing conversational generative artificial intelligence solutions this year, according to a survey by Gartner. The ...

Consumers are increasingly adopting unofficial third-party genAI tools, such as ChatGPT, Google AI Overviews, and Apple Intelligence, to resolve their customer service issues, the research firm found.

As business leaders, we are paving the way into a new technological age poised to change how we interact with our customers. Beyond its function as a disruptive technology, generative artificial ...

Barclays US Consumer Bank is leveraging generative artificial intelligence (GenAI) to create comprehensive summaries of interactions with customers across its contact centers to drive efficiencies and ...

A real-time feedback optimization framework enhances GenAI chatbot performance through low-latency data transmission, ...

Some 500 customer service officers (CSOs) at Singapore’s DBS Bank will soon be able to tap a generative AI (GenAI)-powered virtual assistant later this year to improve workflows and better serve ...

Like all emerging technologies, generative AI is following the trajectory of the Gartner Hype Cycle. Over three years on from OpenAI’s launch of ChatGPT, generative AI has climbed rapidly past the ...

U.S. Communications Service Provider Upgrades to Latest Version of Netcracker Revenue Management to Benefit From AI Features That Automate the Bill Explanation Process C Spire, which operates a ...