The company also expanded phone-based customer support to cover customers in Australia and New Zealand, in addition to the US ...
SaaS provider says layoffs target non-revenue roles as it retools priorities, with costs weighing heavily on near-term ...
Other benefits include scaling support without growing head count and reduced cost to serve, according to an Intercom survey.
Artificial intelligence has quickly become a trusted companion in daily life. Whether it’s asking a chatbot for help making a recipe at home, using a voice assistant to manage your busy schedule, or ...
Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...
Coinbase has confirmed an insider breach after a contractor improperly accessed the data of approximately thirty customers, which BleepingComputer has learned is a new incident that occurred in ...
ORLANDO, Fla.--(BUSINESS WIRE)--The IT service and support industry is evolving, with IT service management and customer support converging like never before. Today at Service Management World, HDI, ...
How CorporateCare® Enhanced supports aircraft availability through priority access to its global OEM infrastructure. The role of AOG response, lease engines, parts access, and EHM in minimizing ...
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