Balancing AI and humanity. The future of customer experience lies in blending AI’s efficiency with human insights to create authentic, emotionally engaging interactions. Emotional intelligence in CX.

Craig Park joins as new director of digital experience design to provide in-house expertise in low-voltage technology design. When you purchase through links on our site, we may earn an affiliate ...

Design thinking is great in concept, but there must be some planning around the execution. Recently, I wrote about how to put design thinking into action, covering what design thinking is, some of the ...

The pandemic ushered in an irrevocably changed world. More than two years on from the start of Covid, people the world over have adopted new modes of being: new norms, habits, and rituals that helped ...

Forbes contributors publish independent expert analyses and insights. Serenity Gibbons is a business consultant who covers entrepreneurs. This article is more than 2 years old. In today's fast-paced ...

Where should brands focus their digital and privacy strategy for 2026? Tilman Harmeling, Privacy Expert at Usercentrics, identifies the key trends. Many brands are ...