Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates, ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete next-generation platform that it claims will transform how businesses approach customer ...

One of the bigger announcements at this year’s Microsoft Inspire event was the launch announcement of its Digital Contact Center Platform. Intended to be a cross-channel contact platform, it brings ...

For creators looking to get started with email marketing, there's only a handful of platforms worth looking at. All offer free tiers but you need to keep in mind that you will have to use a paid tier ...