It’s a digital-first world. Whether for sales assistance, customer service, or general information, customers increasingly prefer engaging with businesses through websites, web chats, or messaging ...

The Coca-Cola Company's KO digital transformation is evolving from a marketing support tool into a core pillar of its ...

Research from Twilio (NYSE: TWLO), the infrastructure for customer engagement in the AI era, shows a stark perception gap in the public sector: while 88% of government organizations rate their citizen ...

Every healthcare entrepreneur aspires to see their digital health platforms or applications widely used. In 2021, however, research by Accenture found that 30% of patients selected a new healthcare ...

Genesys today announced its intent to acquire the Bold360 digital engagement suite from LogMeIn, to become part of the recently formed Digital business unit headed by Barry O’Sullivan, EVP and GM.

As we head toward Monday's announcement of the CRM Watchlist 2015 winners and we travel more deeply into an era defined by customer engagement, it becomes important to find the practitioners who are ...

Hospitals and health systems have been discussing digital-first patient engagement for a while now, but fewer organizations than you might think have made huge strides forward on that front. Likewise, ...

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Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. The healthcare industry in the United States has long been a ...

SplitStay, a new travel-tech platform, connects travelers heading to the same destination so they can share hotel rooms or apartments through verified profiles, secure payments, and compatibility ...