The transition from traditional voice ordering to touch-enabled kiosks marks a significant transformation in the quick-service restaurant industry. For decades, the McDonald’s drive-thru has been a ...

Has it ever crossed your mind that we may be living in the age of technological singularity - where computer intelligence ...

There are more than 13 billion Internet of Things (IoT) connected products deployed with the potential to behave as customers and Gartner forecasts that number will rise to 15 billion by 2028. CEOs ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...

Forbes contributors publish independent expert analyses and insights. Tor Constantino is an ex-reporter, turned AI consultant & tech writer. By 2028, an estimated nine billion internet-connected B2B ...