Salesforce enhances Slackbot with connectors to the entire platform ecosystem

Salesforce Inc. today announced new updates for Slackbot, the company’s personal artificial intelligence agent in Slack, ...
Des Moines Register

CRMIT Solutions Launches Case InsAIghts on Salesforce AgentExchange, Enabling Smarter Case Decisions with Generative AI

ATLANTA, GA, UNITED STATES, January 23, 2026 /EINPresswire.com/ — CRMIT Solutions, today launched its Case InsAIghts solution on Salesforce’s AgentExchange,the ...
VentureBeat

Salesforce announces AI Cloud to empower enterprises with trusted generative AI

Salesforce announced today the launch of AI Cloud, an enterprise AI solution aimed at boosting productivity across all Salesforce applications. The new open platform integrates various Salesforce ...

Billion-dollar deal: Salesforce acquires AI customer service platform Fin

Salesforce pays $3.6 billion for AI-powered customer service agent provider to strengthen its position in the AI market.

70% of companies deploying customer service AI agents see ROI in 60 days

70% of companies deploying customer service AI agents see ROI in 60 days ...

Major Companies Innovate with AI-Powered Analytics Platforms: Pioneering Automated Insights and Enhanced Decision-Making

The generative AI in analytics market is set for robust growth driven by increased enterprise data, real-time analytics ...

How to use AI in your customer relationship management to sell smarter, not harder

Nutshell reports that integrating AI into CRM systems boosts sales by 29%, enabling teams to streamline tasks like data entry ...