A hotel in Sunrise, Florida, has sparked attention after implementing an outsourced check-in system featuring a remote front desk employee appearing on a large screen, footage filmed on July 26 shows.

Pete Sager had anything but a normal check-in when he arrived at a La Quinta hotel in Florida last month. Instead of staff greeting him from behind the front desk, a single candle burned on the empty ...

Some hotels are experimenting with virtual check-ins, though many guests still prefer in-person service. Major hotel chains like Hilton, Hyatt, and Marriott offer mobile check-in options through their ...

The ongoing digital transformation is reshaping hotel booking settlement in ways that are fundamentally altering the hospitality landscape. Hotels have relied on outdated practices such as manually ...