The ITIL V3 Factsheets Benchmark Guide offers new real-life use, insights and applications for all ITIL V3 processes This 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 ...
Opsware on Tuesday outlined the service-driven focus of ITIL v3 and how important its best practices can be in relationship to data centre automation. In a Webcast hosted by Sunnyvale, Calif.-based ...
It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...
Dubai, United Arab Emirates, June 4, 2007 - HP today announced it has enhanced its service management portfolio to help IT organizations put into operation the capabilities of the recently released IT ...
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