According to HubSpot, happy customers are the top referral sources for companies. But turning a new client into a happy customer requires a successful customer onboarding strategy. If the experience ...

Prioritizing your onboarding process will help ensure customers begin successfully, obtain a clear understanding of how your service or product works, and build a relationship of trust with your ...

FRANKLIN, Tenn.--(BUSINESS WIRE)--Core10 today announced that its implementation line of business is now a new stand-alone division called Monarch Professional Services Group (Monarch), focusing on ...

Onboarding can be a challenging time for your customer. They’re essentially in limbo, waiting to see value from your product so they can know they made the right decision to work with you. Before they ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...

The implementation of remote identification and the ability to become a new customer without physically visiting a branch revolutionized banking services. In Europe this process remained mostly hybrid ...

While banking product portfolios tend to become similar, banks must select between 2 most popular strategies (or combine them): to compete in pricing or to focus on customer experience improvement. If ...

Make the most of the promise of CDPs by taking a team-based approach to implementation that analyzes data infrastructure and identifies use cases. The promise of customer data platforms, or CDPs, is ...

India’s digital lending sector is witnessing increased adoption of NPCI eKYC SETU for faster, compliant onboarding. VIYONA ...