Customer preferences are constantly shifting with the evolving landscape of technology. Customers now expect interactions with companies across diverse communication channels, including phone, chat, ...

Contact centers are often the frontlines of customer service for businesses today, yet many companies fall short when it comes to delivering a superior customer experience. For example, according to ...

Gone are the days when call centers had only the phones to worry about. Today's centers must contend with and effectively manage a whole new slew of customer contact channels. The proliferation of the ...

Yes, a Multichannel Contact Center CAN Replace a Dozen Apps Your email has been sent Discover how a multichannel contact center works, how to deploy one, its benefits, and when to use one in our ...

The company was seeking a unified cloud platform to handle multichannel customer interactions including phone, chat, fax, email and social. inContact's powerful Universal Queue creates a single ...

eBook The State of AI in Customer Experience 2025 How AI, human talent and unified platforms are driving up to 20% higher customer satisfaction and measurable ROI. Read now Guide Getting Started with ...