In 2018, L.L. Bean ended its century-old “lifetime” return policy, limiting returns to one year after purchase and requiring receipts. The demise of this popular policy sparked backlash, with several ...

Learn how top retailers handle gift returns, from deadlines to restocking fees, and get tips for exchanging or returning ...

When Tom Haverford goes camping with coworkers in a 2011 episode of the NBC comedy “Parks and Recreation,” he tricks out his tent with an Xbox, fondue pot, panini press, soft-serve ice cream maker, DJ ...

Trader Joe’s official return policy is straightforward: “We tried it. We like it. If you don't, bring it back for a refund or ...

Retailers differentiate their brands from the competition through product assortment, price and quality. Customer experience matters, too — particularly when it comes to return policies. Part of Maine ...

The retail industry’s current returns crisis goes back more than 170 years. It begans with what we now call a consumer-centric marketing strategy. In 1852, an entrepreneur named Potter Palmer, whose ...

No “downward-facing dog” is required. Lululemon said Wednesday that no demonstrations of yoga or any other positions are needed to return the pricey black yoga pants that the company pulled from ...

Huseyn Abdulla does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond ...