Businesses will probably always have customers who want to place their orders by fax. When there are manual tasks involved in processing those orders, they can present a serious problem because ...

On December 13, the Biden administration issued a sweeping executive order designed to drive new and better ways to improve the “customer,” or citizen, experience with government agencies. According ...

President Biden on Monday signed an executive order intended to reshape digital service delivery and customer experience across the federal government. The order mandates that federal agencies commit ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

You can contact Wayfair customer service by either using this link or scrolling to the bottom of the site, where you’ll find a purple “Quick Service” button on the right. You'll be prompted with ...

Ecommerce teams rarely lose customer trust because of product quality alone. More often, trust erodes during moments of ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Starbucks, a longtime industry leader when it comes to adoption of mobile payments and mobility loyalty in-store, announced this morning that its “Mobile Order & Pay” system is now available ...