I test new productivity tools daily, and there's one major, major issue I've noticed with a significant number of the ones I try out: they're too complicated. For some reason, more and more tools ...

Every employee has heard a boss say that a task is “straightforward,” only to quickly realize that there are many more steps, decisions, and complications with the task than were initially let on.

Using top-tier AI for simple tasks is draining corporate budgets. If you don't match the tool to the job, your most popular feature will become your costliest. Your most-used artificial intelligence ...