The combination of cloud-based software with data and artificial intelligence has transformed product development. Across industries, new offerings are being released with greater speed and innovation ...

As a founder and CEO of multiple companies, I’ve learned firsthand that the most effective leaders are those who prioritize the customer experience. Far from being a mere formality, customer support ...

Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in ...

Effective startup marketing goes beyond selling product features; it should focus on solving customer problems. Honesty in marketing trumps hyperbole to build lasting customer trust and avoid costly ...

We spoke to a Chief Product Officer who told us that to build great products you need a deep knowledge of technology, the curiosity and insight to spot gaps in the market, and a sincere desire to ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...