Multi-point systems for customer feedback — such as five-star ratings for professional services or gig economy jobs — can lead to subtle, unconscious racial bias, according to a study from the ...
Rating scales pervade health care. Once again, we learn that they can kill. The latest scandal again comes from our single national, regionalized health care system, the VA. The newest story involves ...
Citations: Rivera, Lauren, Andras Tilcsik. 2019. Scaling Down Inequality: Rating Scales, Gender Bias, and the Architecture of Evaluation. American Sociological Review ...
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