Learn how to provide a better digital marketing experience for your customers that will encourage user engagement and ...

When Eileen Landauer’s hotel in Jasper, Canada, was evacuated because of a wildfire last summer, she faced more than a battle with her online travel agency for a refund. Landauer, an accountant from ...

If your business is like most, you probably use email for internal and external communications in sales, marketing, and even customer service. So if you want higher profitability and customer ...

In this digital age, it's not uncommon to receive random emails. If you've subscribed to a service or a social media account, you'll get updates from them every so often. Transferred some money on an ...

“You know that feeling: You hit Send — and your heart nearly stops,” reads an article in today’s Wall Street Journal. “You just hit REPLY ALL!” emails a panicked co-worker to her sloppy friend in one ...

A college student has shared the funny yet frustrating moment a dreaded reply-all email chain spiraled out of control. What started as an accidental mass email soon turned into a chain of repetitive ...

Inc.com columnist Alison Green answers questions about workplace and management issues—everything from how to deal with a micromanaging boss to how to talk to someone on your team about body odor. A ...

DEAR MISS MANNERS: My wife and I have a difference of opinion about emails sent from “do not reply” addresses. I say that, in principle, they display poor manners. They are akin to saying something to ...

Finally, the feature everyone has been asking for: Gmail 👏 emoji 👏 reactions 👏. You can now reply to an email just like it’s an instant messaging chat, tacking on a “crying laughing” emoji to an ...