Silicon Valley

Problem Solved: This Sears refrigerator can’t be repaired. Do I still have to pay $677?

Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn’t work. Does she still have to pay for the repair? QUESTION: We had a Sears technician come to our home ...
WTVD

Sears customer experiences months-long delay in refrigerator repair due to COVID-19 pandemic

RALEIGH, N.C. (WTVD) -- The COVID-19 pandemic is affecting the supply and demand for both new appliances and repairs and parts for those appliances. Frustrated homeowner Tearria Beck-Scott is one of ...
WTVD

'Unbearable.' Moore County couple use coolers after runaround on under warranty refrigerator

A Moore County couple had to use a cooler and mini refrigerator to keep their food cold despite having less than a year-old refrigerator. When it comes to new appliances, you expect it to last. When ...
ABC 7 Chicago

Appliance Warranty Runaround: 87-year-old gets new refrigerator after I-Team gets involved

One suburban woman says she went without a working refrigerator for almost a month, until she contacted the ABC7 I-Team. The I-Team first exposed widespread complaints against Sears Home Services in ...