A service culture exists when you motivate the employees in your organization to take a customer-centric approach to their regular duties and work activities. Sales and service employees put customer ...

More CIOs want to develop a service culture, but the transition isn't always easy. Learn more about the service culture challenges facing IT. Image: iStockphoto ...

The Installation Management Command's Service Culture Campaign focuses on caring and engaged leadership, seen as key to developing highly effective teams capable of supporting installation senior ...

Modern ERP isn't about a finish line - it's about embracing a culture of change. IFS Chief People and Culture Officer Jane Keith experienced this firsthand during IFS's own internal ERP project.