TruLife Distribution, a leading provider of distribution services for health and nutrition companies, has emerged as a trailblazer in the industry by fostering genuine relationships with its customers ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Analyst Insight: The consumer products industry is exploring new distribution models, including direct-to-customer (DTC) shipments from manufacturing facilities to customer warehouses. Traditionally, ...

Building customer loyalty requires going beyond satisfaction with “wow” moments and anticipatory service. A perfect product, caring service, timeliness and service recovery are keys to satisfied ...

Anticipatory customer service is the direct way to trigger the emotions that lead to customer loyalty. Here’s how to make this ultimate level of customer service happen, again and again. Anticipatory ...

WICHITA, Kan.--(BUSINESS WIRE)--Textron Aviation today announced the grand opening of the company’s largest parts distribution facility at its headquarters in Wichita, Kansas. With the addition of 180 ...