American Airlines gained ground in a well-known customer satisfaction survey, a year after it appointed a new chief customer ...

The public hasn’t been this satisfied with federal government services since the pre-pandemic era, according to the 2023 American Customer Satisfaction Index Federal Government Report. The ACSI report ...

Google Gemini ranked highest for customer satisfaction in ACSI’s 2026 AI study, beating Copilot, ChatGPT, Claude, Grok, and ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--The outlook for the Retail Trade sector is promising, with overall customer satisfaction surging 4% to a score of 78.0 (out of 100), according to the American ...

Customer satisfaction among airlines, lodging, car rentals, online travel agencies, and rideshare services improves, ...

Google's Gemini ranked highest in the American Customer Satisfaction Index's first survey of AI platforms, scoring 76 out of 100, narrowly ahead of Microsoft's Copilot. The survey, which evaluated six ...

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

TROY, Mich.--(BUSINESS WIRE)--U.S. retail bank customers are losing faith in their bank, and customer attrition is a concern. According to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study SM ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

TROY, Mich.: 26 Oct. 2023 — Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more ...