Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too ...

Evaluating the impact of an AI cancer prediction platform on early interception of the five deadliest cancers: A retrospective study using real-world data. This is an ASCO Meeting Abstract from the ...

“We used to have disagreements about the best way up the mountain. We now have disagreements about the existence of two different mountains.” - Michael Gerson (Chief Speechwriter to George W. Bush) ...

People's politics and values are exerting a bigger influence on how much of a threat they feel from COVID-19 compared to objective indicators such as the number of confirmed cases. That's the finding ...

To build a thriving culture, C-suite leaders need employees at every level to be on the same page regarding the company’s vision, values and strategy. According to a recent workplace culture survey ...

While it’s no surprise to leaders that change is a constant, today’s business landscape is more dynamic than ever. I believe business leaders should consider (or reconsider) the significance of ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...