As a service leader your voice perhaps isn’t always heard as loudly as other departments when it comes to asking the board for money. It’s not surprising. Not that long ago, service was only really ...

In today's fast-changing world, businesses cannot afford to remain stagnant amidst volatility, uncertainty, complexity, and ambiguity. In the face of continued disruption, organizations need to adjust ...

Digital transformation in business involves using new technologies like artificial intelligence and cloud computing to drive growth, streamline operations and increase competitive edge. Its impact can ...

none existed, electrified homes, and carried the nation through crises, including the recent Covid-19 pandemic. These achievements reflect deep dedication and sacrifice. stagnates, policy individuals, ...

Hear all that crashing? It’s the sound of modern businesses breaking through yesterday’s barriers. Powered by digital transformation and cloud, they’re expanding across borders. They’re serving ...

The ongoing global digital transformation provides opportunities for NOW to penetrate new workflow niches. ServiceNow dominates the U.S. market and has potential for expansion in Europe and Asia. My ...

Rapid strides in artificial intelligence are reshaping how organisations handle field service operations across sectors ranging from utilities to manufacturing and telecom, with predictive maintenance ...

DIGITAL transformation is no longer a policy option but a national imperative as the country begins implementing Vision 2050, ...

Opinions expressed by Entrepreneur contributors are their own. I spend all my working days as a customer service consultant and transformation expert, helping companies large and small improve and ...