How to investigate a billing charge from Microsoft
When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. If you …
How do I cancel a unauthorized charge? - Microsoft Q&A
Dec 16, 2025 · This can help clarify the source of the charge. Cancel Subscription: If you find a subscription that you did not authorize, you can cancel it. You can do this by going to the Microsoft …
I am being charged for a subscription I don’t have on my account. I ...
Jun 22, 2025 · 🔍2. Investigate Unrecognized Charges If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select " Investigate ". …
[Article] How to find the source for unknown charges - Microsoft Q&A
Jul 5, 2025 · Applies to Microsoft account, billing Sometimes you may come across a purchase that you haven't made. Now, Microsoft has made it easy for you to view purchases made using your bank …
I have a charge on my credit card that I don't know about
Jul 31, 2025 · How to investigate a billing charge from Microsoft If you're still having trouble finding why you have been charged and cannot cancel the subscription in your account, it is recommended to get …
How to find out more details a charge from Microsoft on my …
13 hours ago · This article provides further guidance on the topic: How to investigate a billing charge from Microsoft - Microsoft Support As community moderators, we kindly ask for your understanding …
Payment charge - Microsoft Q&A
Jul 30, 2025 · Based on your description: You can manage recurring billing and cancel subscriptions via: Turn recurring billing on or off Cancel your Microsoft subscription Investigate billing charges If you’re …
Unknown Microsoft 365 charge on my account. - Microsoft Q&A
Jul 16, 2025 · Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
talk to a live agent -- unauthorized charge - Microsoft Q&A
3 days ago · If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as …
Locate unknown charge - Microsoft Q&A
Jul 29, 2025 · If it doesn't show up, the charge may have been from a family member or a friend who might have your payment card added/linked to their accounts. Please check their accounts' Order …
Investigating an unknown charge - Microsoft Q&A
Sep 19, 2025 · You can access it here: Investigate a billing charge from Microsoft If you're still unable to identify the charge, feel free to share the details mentioned earlier, this will help me investigate …
What product am I being billed $11.99 / month? - Microsoft Q&A
Aug 10, 2025 · To investigate about your charge, please go to this link and follow the steps: How to investigate a billing charge from Microsoft Or if you want to talk/chat with a live support agent:
How do I request a refund or investigate a charge for Microsoft?
Jul 12, 2025 · How do I request a refund or investigate a charge for Microsoft when I do not have my payment information added onto my account? So, on May 5, 2025 I received an email notice from …
Questionable charges - Microsoft Q&A
Nov 14, 2025 · If you received two identical charges on your bank account and are unsure what they are for, you can take the following steps to investigate: Review your invoices: Check any invoices you …
Microsoft keeps billing me but I can't figure out why?
Oct 20, 2025 · To investigate about your charge, please go to this link and follow the steps: How to investigate a billing charge from Microsoft For the security and privacy of your account, community …
I can not investigate a billing charge because my account dashboard ...
Jul 28, 2025 · In that case, contact your organization’s Microsoft 365 administrator. You can look at this document for reference: How to investigate a billing charge from Microsoft - Microsoft Support …
need to investigate a microsoft charge - Microsoft Q&A
Feb 13, 2025 · Therefore, we are unable to verify payments or make changes to your accounts. Since this charge is from Microsoft and you're unsure about which account it belongs to, the best option is …
investigate a billing charge - Microsoft Q&A
Aug 17, 2025 · i have few charges from Microsoft that i didn't get invoices.. it was charged by my credit card - how can understand what for ???? no invoices on my mail or notice about it// i also need to …
Email Invoice - Microsoft Q&A
Sep 30, 2024 · You can follow the steps outlined in this link: How to investigate a billing charge from Microsoft - Microsoft Support. If you have admin roles in the Microsoft 365 admin center, you can …
How to investigate a billing charge from Microsoft
Feb 27, 2025 · Identify anomalies and unexpected changes in cost - Microsoft Cost Management Learn how to identify anomalies and unexpected changes in cost. Understand your invoice for your …
I received a charge of $106.00 yesterday and don’t know how or why.
Sep 5, 2024 · Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your …
I received a charge on my credit card that I didn't approve
Oct 5, 2025 · Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card …
I have a series of charges from MSFT EVERDEEN COMM AU M …
Dec 18, 2025 · If you can’t find the source of the charge, it’s possible that your credit card has been compromised. In this case, you should contact your bank immediately to open a dispute ticket, …
How to investigate a billing charge from Microsoft?
Dec 14, 2022 · Understand your invoice for your Microsoft MCA billing account Learn how to interpret the charges on your invoice for your Microsoft business subscription with an MCA billing account. …