ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.
What Is ITIL? Core Principles & Best Practices | Atlassian
ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL …
Revolutionize IT Support with Jira Service Management | Atlassian
Resources Jira Service Management vs. Competitors See how Jira Service Management’s modern, AI-powered ITSM stacks up against our competitors.
Problem Management in ITIL: Process & Implementation Guide
Since you should always be practicing problem management, it’s important to use ITSM software that will enable your team to prioritize tasks, track progress, and help associate incident issues …
IT Asset Management: Complete ITAM Guide & Best Practices
IT Asset Management (ITAM) is crucial for tracking and justifying IT spend. Learn more about the process, its importance, and choosing the right software.
What Is CMDB? Configuration Management Database | Atlassian
A CMDB improves a number of core ITSM practices, including change management, incident management, and problem management. In change management, a CMDB can improve risk …
Jira Service Desk | IT Service Desk & ITSM Software | Atlassian
Collaborative, flexible IT service desk and ITSM software built for the future of IT. Try Jira Service Desk free today.
A brief overview of Jira Service Management - Atlassian
It brings teams together for everything from agile software development, customer support, start-ups, and enterprises. With templates and solutions crafted for every team and Jira as your …
IT Change Management: ITIL Framework & Best Practices | Atlassian
The rise of software-powered services has raised customer expectations and demand for always-on, high-performing services. In an increasingly dynamic environment, the work needed to …
ITSM software by Jira Service Management | Atlassian
Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive.