La gestion des services informatiques (ITSM) consiste à planifier, mettre en œuvre, gérer et optimiser les services informatiques pour répondre aux besoins des utilisateurs et aider les …

L’ITSM décrit la gestion de la livraison de service IT de bout en bout dans le but d’atteindre les objectifs business. Elle englobe les processus de création, de prestation et d’assistance …

Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers.

ITSM is an IT service management framework that provides services for various IT functions. It defines operating procedures, techniques, and supporting services that deliver efficiency and …

Find the top IT Service Management Platforms with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

Jul 15, 2025 · IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT …

Aug 20, 2020 · Elle spécifie les exigences destinées à une organisation pour établir, implémenter, maintenir et améliorer continuellement un système de management des services (SMS).

Apr 2, 2025 · ISO/IEC 20000-1 specifies requirements for an organization to establish, implement, maintain, and improve a service management system.

Jan 4, 2025 · Is your IT organization looking for a new IT service management (ITSM) tool or service management system? For many IT organizations, an ITSM tools list will help them …

May 19, 2022 · Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to …